Shipping & Returns

💕 Refund & Return Policy

Our Happiness Guarantee

We want you to be happy with your Bead Barrettes® purchase. If you're not completely satisfied, email us at Orders@BeadBarrettes.com within 30 days of delivery.

Please include your order number, a brief description of the issue, and photos or video if available and helpful. We'll work with you on an appropriate solution.

📦 Unused Product Returns

Unused and unworn products may be returned if you contact us within 30 days of delivery. Products must be complete, in their original packaging, and in the same condition in which they were received.

Please contact us before returning any product. Once your return is authorized, we'll provide return instructions. Your return must then be mailed within 14 days of authorization.

Customers are responsible for return shipping costs for unused products they choose to return.

💕 Products You Have Tried

For health and hygiene reasons, we never restock or resell worn or used hair products.

If you've tried a product and aren't satisfied, our Happiness Guarantee still applies. Email us within 30 days of delivery, and we'll determine the appropriate refund, exchange or replacement.

Please contact us before sending anything back. We'll let you know the appropriate next steps.

⚠️ Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email us at Orders@BeadBarrettes.com as soon as possible so we can make it right.

Please include your order number and a brief description of the issue. Photos or videos are welcome if you think they'll help us understand the issue, but they're not required.

If we require the product to be returned, Bead Barrettes® will provide return instructions and cover the return shipping cost.

📦 Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs for products they choose to return when the product is not damaged, defective or incorrect.
  • Our Responsibility: If an item is damaged, defective or incorrect and we require it to be returned, Bead Barrettes® will cover the return shipping cost.

💳 Refunds

Approved refunds will be issued to your original payment method.

If a product is required to be returned, the refund will be processed after the return is received and reviewed.

Please allow 5–7 business days after your refund is processed for it to appear on your account. Your bank or credit card company may require additional processing time.

📦 How to Start a Return

  1. Email us at Orders@BeadBarrettes.com with your order number.
  2. Include a brief description of the reason for the return or the issue you're experiencing.
  3. Photos or videos are welcome if you think they'll be helpful, but they're not required.
  4. We'll review your request and send you the appropriate next steps.

Please do not mail any product back before receiving return instructions from us.

💌 Our Promise

We stand behind every product we sell. Your satisfaction means everything to us, and if something isn't right, we want the opportunity to make it right.

Because happy girls and happy parents are what Bead Barrettes® are all about!